OUR 12-MONTH GUARANTEE
The warranty is activated from the date of receiving your successful order, giving you full peace of mind with your new purchase.
Our manufacturers guarantee covers:
- All manufacturing defects in the construction of each mattress.
- All manufacturing defects in materials used in the construction of each mattress.
HOW TO MAKE A CLAIM
Retail Purchase - If you purchased from one of our network of trusted retailers, then please contact them to discuss your claim.
Direct Purchase - If you purchased directly from us, via our online store, related websites or online sales portals, such as Amazon, Etsy, Notonthehighstreet please contact us directly at firstname.lastname@example.org
Our Manufacturing guarantee does not cover:
Damage caused by normal wear and tear.
Accidental or intentional damage, abuse or neglect.
Improper storage and care of the product.
If purchased second hand or from an unauthorised reseller.
When the product has not been used for normal use
Courier damage: check carefully your "The Tiny Bed Company" mattress upon delivery by the courier and submit the claim directly to them.