Delivery, Returns & Exchanges

Dispatch: This is how long it takes us to get your order out to the courier.

-Stock items (2–3 day dispatch): usually dispatched the same day (if ordered early) or the next working day.
-Stock items (7–10 day dispatch): dispatched within 7–10 business days if temporarily out of stock.
-Custom-made items (Build Your Own mattresses, Design Your Own mattress protectors, Design Your Own fitted sheets): dispatched within 7–10 business days.

Delivery: This is how long it takes the courier to bring your parcel to you once it’s dispatched:

-DX: 1 working day
-Evri: 2–5 working days
-ParcelForce 48 / Royal Mail 48: up to 2 working days

Total time: Dispatch + Delivery.

We’ll send you a tracking link once your order is on its way so you can follow it all the way to your door.

Tip: Always check the individual product page for the most accurate dispatch times.

We don’t currently offer a guaranteed Next Day Delivery service. However, we always aim to get your order to you as quickly as possible.

Here’s how it works depending on the product:

Stock Items (2–3 day dispatch) -
In-stock items are usually dispatched the same day (if ordered early) or the next working day. Once dispatched, delivery usually takes up to 48 hours:

- Parcel Force 48: Up to 2 working days
- Royal Mail 48: Up to 2 working days

Stock Items (Dispatch time: 7–10 working days) -
Some items are temporarily out of stock for immediate dispatch, so they are made-to-order while being restocked.

Delivery time after dispatch:
- DX: 1 working day
- Evri: 2–5 working days

Custom-Made Items (e.g. mattresses, protectors, fitted sheets) -
Our custom-made pieces have a lead time of up to 7–10 working days while they’re handmade to order.

Once dispatched:
- DX: 1 working day
- Evri: 2–5 working days

Please refer to individual product pages for accurate dispatch timescales for each product.

In rare circumstances, if there’s any change to these estimated timeframes, we’ll always contact you to let you know.

Once your order has been dispatched, you’ll receive a courier tracking link so you can follow your parcel’s journey right to your door.

There’s no difference in service - just a little thank you from us.

Orders over £75 qualify for free shipping, while orders under that amount will include our standard delivery charge.

Free or Standard Delivery usually takes between 1–5 working days, depending on the courier and your location. Once your order has been dispatched, you’ll receive a courier tracking link so you can follow your parcel’s journey right to your door.

Please refer to individual product pages for accurate dispatch timescales for each product.

The courier for your order is chosen by us, based on the size and weight of the items you’ve ordered.

Our trusted shipping partners are Royal Mail, Evri, DX, and ParcelForce, and we always select the best option to ensure your parcel arrives safely and promptly.

Our Standard Shipping usually takes between 1–5 working days, depending on the courier and your location.

-DX: 1 working day
-Evri: 2–5 working days
-ParcelForce 48 / Royal Mail 48: up to 2 working days

Once your order has been dispatched, you’ll receive a tracking link so you can keep an eye on its journey.

Our Free Shipping usually takes between 1–5 working days, depending on the courier and your location.

-DX: 1 working day
-Evri: 2–5 working days
-ParcelForce 48 / Royal Mail 48: up to 2 working days

Once your order has been dispatched, you’ll receive a tracking link so you can keep an eye on its journey.

Once your order has been dispatched, you’ll receive an email with your tracking link and number. This will take you straight to the courier’s website, where you can follow your parcel’s journey right to your door.

You can also update your delivery preferences directly through the courier - whether that’s changing the day, adding a safe place, or redirecting to a neighbour.

Oh no - we’re so sorry to hear that!

If your outer packaging looks damaged but the product inside appears fine, please go ahead and accept the parcel - but do take a few photos of the packaging before opening, just in case there’s any hidden damage we may need to raise with the courier.

If your product itself has been damaged during transit, please email us within 24 hours of delivery at hello@thetinybedcompany.com with:

- Your name and order number
- A few clear photos showing the damage to both the packaging and product

Our team will take a look straight away and help get everything sorted for you as quickly as possible. We may need to investigate the delivery with the third-party courier before confirming any next steps.

Rest assured, if damage is confirmed whilst in the care of the third-party courier, we’ll arrange a replacement item for you as soon as possible. We don’t issue refunds for items damaged during delivery - replacements will be the solution provided once the issue has been verified.

We’re so sorry to hear that your parcel hasn’t arrived as expected.

If your order hasn’t arrived within the estimated delivery timeframe, please first check your tracking link for any recent updates or delivery attempts. Occasionally, parcels can be marked as delivered a little early or left in a safe place.

If there’s still no sign of it, please email us at hello@thetinybedcompany.com with your order number, and our team will contact the courier to open an investigation with them.

We’ll keep you updated throughout the process and work to resolve things as quickly as possible.

If the courier confirms your parcel as lost, we’ll arrange for a replacement to be sent out.

We’re sorry to hear your parcel hasn’t arrived as expected.

A few things to note:

• When combining in-stock and pre-order/custom-made items in a single order, the delivery of in-stock items may be delayed to align with the shipment of pre-order/custom-made items.
  
• When possible, we may send separate shipments so you receive part of your order sooner.
  
• If you order multiple products, it’s normal to receive separate deliveries, each aligned with its product’s dispatch timeframe.
  

If there’s been a packing error or any issue with the items you’ve received, please email us within 24 hours at hello@thetinybedcompany.com with:

• Your order number
  
• A clear description of the issue
  
• Any images (including measurements if relevant) to help us resolve it quickly

If your parcel hasn’t arrived, please first check the tracking information for the most up to date reference including delivery mages taken. Then we would recommend to check with neighbours, nearby properties, or your local delivery office, as parcels are sometimes left safely nearby.

If there’s still no sign of it, email us at hello@thetinybedcompany.com with your order number and any tracking details. Our team will contact the courier to investigate and confirm where your parcel was delivered.

We’ll keep you updated throughout the process and work to resolve things as quickly as possible. Once the courier confirms the parcel was delivered to the wrong address, we’ll arrange a replacement to be sent out promptly.

Please note: courier delivery confirmation, including GPS coordinates, serves as proof of delivery. Ensure your shipping address and postcode are accurate when placing an order, as we cannot be held responsible for parcels lost due to incorrect address details.

We’re not currently able to guarantee delivery on a specific date, but we’ll always do our best to get your order to you as soon as possible.

Once your parcel has been dispatched, you’ll receive a tracking link from the courier. From there, you can often choose or change your delivery day, add a safe place, or redirect to a neighbour or collection point directly through the courier’s website.

Please note that our couriers do not make any deliveries on a Sunday.

If you have a special date in mind (for example, a gift or a nursery due date), feel free to pop us an email at hello@thetinybedcompany.com before ordering - we’ll always try our best to help where we can.

Don’t worry - it happens to us all!

If you’re not home when the courier tries to deliver, they’ll usually:
-Leave a calling card or email/text notification with re-delivery options
-Try to deliver to a neighbour or leave the parcel in a safe place (if authorised)

You can then use your tracking link to reschedule delivery, update your preferences, or collect your parcel from a local depot or parcel shop.

If your parcel isn’t collected or redelivered within the courier’s time window, it may be returned to us — but we’ll be in touch if that happens to help arrange re-delivery.

We’re sorry, but we don’t offer in-person collection at this time.

All orders are shipped directly to your chosen UK address via our trusted courier partners, ensuring they arrive safely and conveniently at your door.

At the moment, we don’t offer international shipping.

We currently deliver within mainland UK only, which means we’re unable to ship to:
- Scottish Highlands and various Scottish Isles
- Northern Ireland
-All offshore islands

We hope to expand our delivery zones in the future and we’ll be sure to share the news when we do!

We currently deliver within mainland UK only, which means we’re unable to ship to:

-Scottish Highlands and various Scottish Isles
- Northern Ireland
-All offshore islands

We hope to expand our delivery zones in the future and we’ll be sure to share the news when we do!

We trust that you are satisfied with your purchase for your tiny one. However, should you wish to initiate a return, our policy allows for a 14-day window after receiving your item to contact us and request an exchange or refund.

For a return to be eligible, the item must remain in its original condition - unopened, unused, with tags, and sealed inside its clear, original packaging. We reserve the right to decline a refund if the returned item does not meet these criteria for safety reasons.

All custom-made products, including 'build your own' mattresses and 'design your own' mattress protectors & fitted sheets, cannot be returned, exchanged, or refunded.

To start the return process, kindly reach out to our helpful team at hello@thetinybedcompany.com. Please include your name, address, order information, and the reason for returning or exchanging the item in your email. If your return is accepted, we will provide you with instructions on where and how to send your package.  We reserve the right to reject any returned items received without prior written notification.

You’ll also need the receipt or proof of purchase to be added into your return, so that we can identify the returned parcel is yours. 

Please note that the head office address mentioned on our website is not our returns address, please only return items to the correct warehouse facility sent to you by one of our team. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, no. The responsibility for return costs lies with the customer unless returning due to a manufacturing issue or fault. We recommend a signed-for service, as we cannot accept liability for items lost or damaged during transit. Retain your tracking information in case it's needed for an investigation.

Regrettably, no. For safety reasons, we cannot accept returns of mattresses that have been opened or removed from their original clear packaging. Each mattress is sealed with a safety sticker to convey this information.

All custom-made products, including 'build your own' mattresses cannot be returned, exchanged, or refunded.

Yes — if you believe your product has a manufacturing fault or has been damaged in transit with a third-party courier, please contact our team at hello@thetinybedcompany.com within 24 hours of receiving your order.

Please include:
- your name and address
- your order number
- clear photographs of the item showing the issue and its packaging (including shipment packaging if the item was damaged in transit)
- a brief description of the issue.

All products, including custom-made items, may be returned in these circumstances. Returned items will be inspected by our team to confirm the fault.

If a fault is confirmed, we will arrange an exchange or replacement of the item. Refunds are not offered for faulty or damaged items — our resolution will always be to provide a replacement of the same specification.

Oh no - we’re so sorry to hear that!

If your outer packaging looks damaged but the product inside appears fine, please go ahead and accept the parcel - but do take a few photos of the packaging before opening, just in case there’s any hidden damage we may need to raise with the courier.

If your product itself has been damaged, please email us within 24 hours of delivery at hello@thetinybedcompany.com with:

- Your name and order number
- A few clear photos showing the damage to both the packaging and product

Our team will take a look straight away and help get everything sorted for you as quickly as possible. We may need to investigate the delivery with the third-party courier before confirming any next steps.

Rest assured, if damage is confirmed as a result of the delivery, we’ll arrange a replacement item for you as soon as possible. We don’t issue refunds for items damaged during delivery - replacements will always be provided once the issue has been verified.

Unfortunately no,  As your product has been crafted to your exact requirements and cannot be resold, we are unable to accept any returns, unless those due to manufacturing fault.

All custom-made products, including 'build your own' mattresses and 'design your own' mattress protectors & fitted sheets, cannot be returned, exchanged, or refunded.

We don’t currently offer direct exchanges. The quickest way to get the item you’d like is to return the one you have, and once your return is accepted, place a new order for the replacement item.

Please note that all custom-made products - including Build Your Own mattresses and Design Your Own mattress protectors and fitted sheets - are non-returnable, non-exchangeable, and non-refundable.

Our Return Policy

We hope your purchase for your tiny one brings you joy. However, if you decide to initiate a return, our policy allows for a 14-day period after receiving your item to contact us and request an exchange or refund. To initiate the return process, please contact our helpful team at hello@thetinybedcompany.com.

Include your name, address, order information, and the reason for returning or exchanging the item in your email. If your return is accepted, we will provide instructions on where and how to send your package. We reserve the right to reject returned items received without prior written notification.

Return Eligibility

Our 14-day return policy permits you to contact us within 14 days of receiving your item to request a return for an exchange or refund.

To be eligible for a return, your item must be in the same condition as when you received it - unopened, unused, with tags, and sealed inside its original clear packaging. For safety reasons, we reserve the right to refuse a refund if the returned item does not meet these criteria.

Include the receipt or proof of purchase to help us identify your returned parcel.

The responsibility for return costs lies with the customer, except for items returned due to a manufacturing issue or fault. We recommend using a signed-for service, as we do not accept liability for items lost or damaged in transit. Keep your tracking information in case we need it for an investigation.

Please note that the head office address on our website is not our return address; return items to the correct warehouse facility sent to you by our team. Items sent back without first requesting a return will not be accepted.

Damages, Faults & Manufacturing Issues

Due to our product nature, each item is inspected by a dedicated Quality Control team to ensure strict safety standards are met before shipment.

Inspect your order within 24 hours of delivery and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to assess the issue promptly. We reserve the right to decline notifications of issues raised after 24 hours from your order being received.

Contact email: hello@thetinybedcompany.com

Exceptions / Non-returnable Items

Certain items cannot be returned, exchanged, or refunded.

All custom-made products, including 'build your own' mattresses and 'design your own' mattress protectors & fitted sheets, cannot be returned, exchanged, or refunded. Once we receive your custom-made order and it goes into production, cancellations or changes are not possible. Before ordering, it is the customer's responsibility to ensure all dimensions and details are correct.

Sale items or gift cards are also non-returnable.

Feel free to reach out if you have questions or concerns about your specific item.

Exchanges

The fastest way to get the desired item is to return the one you have. Once the return is accepted, make a separate purchase for the new item. Exchanges are not offered.

All custom-made products, including 'build your own' mattresses and 'design your own' mattress protectors & fitted sheets, cannot be returned, exchanged, or refunded.

Refunds

We will notify you via email after receiving and inspecting your return, indicating whether the refund was approved. Please allow 1-2 business days after delivery of your return for our team to process and inspect. If approved, you will be automatically refunded to your original payment method, minus any return shipping costs (if applicable). We will email you the refund confirmation and details. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. Returns are refunded in the original payment form only, and exchanges are not offered.

All custom-made products, including 'build your own' mattresses and 'design your own' mattress protectors & fitted sheets, cannot be returned, exchanged, or refunded.